Return & Refund Policy

This Return & Refund Policy explains the circumstances under which refunds may be available for services provided by Storyforge Ventures (“Storyforge Ventures,” “we,” “us,” or “our”). Because we provide professional, creative, and advisory services rather than physical goods, the terms below are tailored to the nature of our engagements. Specific refund terms for any engagement are governed by your signed proposal, statement of work, or service agreement (the “Engagement Agreement”).

Our services—including intellectual property development, story evaluation, publishing consultation, film and television adaptation support, entertainment consulting, pitch deck and cinematic trailer development, rights management, and strategic business development—are professional services that require dedicated time, expertise, and resources. Many deliverables are bespoke and prepared specifically for you, which affects refund eligibility once work has commenced.

Certain engagements require a deposit or retainer before work begins. Deposits reserve our team’s time and resources for your project. Unless your Engagement Agreement states otherwise, deposits are non-refundable once we have begun work, but will be applied toward the total fees for your engagement.

Before Work Begins

If you cancel an engagement within fourteen (14) days of payment and before any work has commenced, you are eligible for a full refund of fees paid, less any non-refundable deposit and any third-party costs already incurred on your behalf.

After Work Has Begun

Once work has started, refunds are calculated on a pro-rata basis reflecting the work completed and resources committed up to the date we receive your cancellation request. Completed deliverables and milestones that have been delivered or approved are not refundable.

The following are generally non-refundable:

• Completed and delivered deliverables (such as finished evaluations, pitch decks, treatments, or trailers);
• Milestones or phases that have been accepted or approved;
• Third-party costs and pass-through fees (for example, filing fees, licensing fees, software, stock media, or vendor charges);
• Rush or expedited service fees once work has commenced; and
• Time-based consulting and advisory hours that have already been rendered.

To request a refund or cancel an engagement, please contact us in writing at support@storyforgeventures.com with the following information:

• Your full name and the email associated with the engagement;
• The service or engagement in question and the invoice or order reference;
• The reason for your request; and
• The date of your original payment.

Our team will review your request and respond within a reasonable timeframe, typically within five (5) to seven (7) business days.

Approved refunds are issued to the original payment method whenever possible. Please allow five (5) to ten (10) business days for the refund to be processed, after which the time to appear in your account depends on your payment provider. We will confirm by email once a refund has been issued.

You may cancel or request to reschedule an engagement at any time by contacting us in writing. Cancellation of an ongoing engagement does not relieve you of the obligation to pay for services already rendered or for non-refundable costs already incurred. Scheduled consultations may be rescheduled with reasonable advance notice, subject to availability.

We encourage you to contact us first to resolve any concern before initiating a payment dispute or chargeback. Initiating a chargeback without first contacting us may result in suspension of services. We reserve the right to contest chargebacks that we believe are not valid by providing documentation of the services rendered.

We may update this Return & Refund Policy from time to time. When we do, we will revise the “Last Updated” date above. The policy in effect at the time of your payment will apply to that transaction.

For any questions about this Return & Refund Policy or to submit a request, please contact us:

Storyforge Ventures
15233 Ventura Blvd, Suite 500, Sherman Oaks, California 91403, United States
Email: support@storyforgeventures.com
Phone: (279) 229-2814